PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from siloamook.com (the “Site”).
DATA CONTROLLER
FH Group Oy (“Our Company“ or “we/our“)
Commercial Register Code 2564494-5
Address: Katariinankatu 4, 00170 Helsinki
Contact: contact@siloamook.com
Responsible for register
FH Group Oy (“Our Company“ or “we/our“)
Suvi Valtanen
Address: Katariinankatu 4, 00170 Helsinki
Contact: contact@siloamook.com
What data do we collect?
We collect personal information about you primarily from you in connection with contact and use of our websites and services. We also collect data manually, for example by phone with customer service or sales. In addition to the information provided by yourself, we also collect information on our websites and services for the analysis and development of our sites and services for analysis and development and marketing and advertising targeting.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, email address, billing address, shipping address, payment information and phone number. We refer to this information as “Order Information”.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- register online or place an order for any of our products or services
- voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- use or view our website via your browser’s cookies
Our Company may also receive your data indirectly from the following sources:
- payment agents
- shipping companies
- email marketing companies
How will we use your data?
Our Company collects your data so that we can:
- process your order, delivery, accounting, and manage your account
- response to inquiries
- market and maintain customer relationships
Our Company will share some of your data with our partner companies so that they may offer you their products and services:
- shipping companies
- payment agents
- email marketing companies
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How do we store your data?
The personal information we collect and process is kept confidential and access to it is restricted only to persons who need the information in their work. We also undertake not to disclose personal information data to anyone other than the employees or other persons (incl. potential subcontractors) who need the access to that information for an agreed purpose and who are on the basis of their service or other contracts, or legally obliged to keep the information confidential. Access to your personal data is protected by user-specific IDs, passwords and permissions. Devices containing personal data are stored in locked facilities.
We only store your personal data for as long as necessary for their purpose or as required by the contract or law. We strive to update information as well as remove unnecessary information regularly. In principle, we remove information that has been unused for more than two years, provided that there is no other basis for retention of data, for example, related to ensuring the safety of our services, or statutory grounds.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
HOW DO WE USE COOKIES?
Our Company uses cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website
WHAT TYPE OF COOKIES DO WE USE?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 May 2022.
What are your data protection rights?
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: contact@siloamook.com
Call us: +358 400 739 992
Or write to us at: FH Group Oy, Katariinankatu 4, FI-00170 Helsinki, Finland